Returns and Exchanges

Returns and Exchanges

If for any reason you are not satisfied with your purchase from Teva.com.sg, you may request for a refund or exchange within 14 days from the date you receive your order, subject to the following:

• Product must be purchased from the Teva.com.sg;
• Product must be in its original and saleable condition without having been worn outdoors
• Product must be in the original shoes box/plastic bag. The shoe must be returned with additional outer packing to avoid damage in transit.
• Product must not fall under the non-refundable promotion category.

Please take note that the return shipping cost will be borne by the customer.

Exchange can be facilitated at our office, subjected to stock availability. Met all the requirements? You can contact our Customer Service Team here.

Office:

• Address : 27 Harrison Road, #07-01, SG 369647
• Operating Hour : Monday to Friday (9am - 5pm), closed on weekends and PH

Please do kindly avoid lunch timing from 12pm-2pm

Things to Note:

• It's important that returned Products are in the best possible condition, so please take reasonable care of them and keep all packaging.
• In all cases, except where an item is faulty, the item(s) returned must be in their original and saleable condition without having been worn outdoors. This includes all packaging and labelling.
• All Products will be inspected on return.
• Returned Products are your responsibility until they reach our warehouse, so make sure you package them up well to prevent any damage or lost shoes during shipping.
• Please allow up to 15 working days from receipt for your refund to be made. We will notify you by email when your return has been processed. During busy periods and sale, returns might take a little longer to process.
• Unfortunately, items purchased from the Teva.com.sg may not be returned via any of our retailer partners, as selections and styles vary from retailer to retailer.
• Teva retail stores do not accept any exchanges/returns of purchases made online.